NOTICE: Select safety courses are currently being offered in-person as part of GPRC’s Relaunch Strategy. Online and videoconference courses will be available for registration and will run as scheduled.
You can start self-paced Online courses at any time. To start sooner than a listed course date, contact us here
OFFER: Get up to 2/3 of your employee training costs covered through the Canada Job Grant.
Training can be done online, on-site, and in the classroom. Classes can be part-time or full-time.
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Customer Service Excellence (CSE01)
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paycheques and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. In this course, you will look at all types of customers and how you can serve them better and improve yourself in the process. The main aim is to provide you with lots of ideas and actions, based on your own job role, that you can take back to the workplace and implement immediately to improve the experience of customers. The methods discussed are easy to work with no matter what type of organization you work for or your level within it. It’s about going from good to great!
Aug 23 - Sep 1
6:00pm - 9:00pm
Dec 14 - Dec 15
9:00am - 4:00pm