NOTICE: Select safety courses are currently being offered in-person as part of GPRC’s Relaunch Strategy. Online and videoconference courses will be available for registration and will run as scheduled.
You can start self-paced Online courses at any time. To start sooner than a listed course date, contact us here
OFFER: Get up to 2/3 of your employee training costs covered through the Canada Job Grant.
Training can be done online, on-site, and in the classroom. Classes can be part-time or full-time.
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Conflict Resolution (HRM11)
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome. It will provide a six-step process that you can use to modify and resolve conflicts of any size, and you will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
9:00am - 4:00pm