Description

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. In this workshop you will look at all types of customers and how you can serve them better and improve yourself in the process. You will also learn six critical elements of customer service that will bring customers back to experience service that outdoes the competition!

Our online courses allow you to invest in your career and personal interests anytime and anywhere. Courses are either stand-alone or may belong to a certificate.  Please see the certificate section for more information. Students have two months to complete each course.

This online course:

• Includes all learning materials and tutorial support
• Offers continuous intake
• Is based upon 12 hours of learning

Timetable

File Attachments

Customer Service Excellence Course Outline (459K) Adobe Acrobat Document