NOTICE: Select safety courses are currently being offered in-person as part of GPRC’s Relaunch Strategy. Online and videoconference courses will be available for registration and will run as scheduled.
You can start self-paced Online courses at any time. To start sooner than a listed course date, contact us here
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Customer Service Excellence (CSE01)
Description
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paycheques and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. In this workshop, you will look at all types of customers and how you can serve them better and improve yourself in the process. You will also learn six critical elements of customer service that will bring customers back to experience service that outdoes the competition!
Estimated length: 8 hrs
Access Time: 90 days
Our online courses allow you to invest in your career and personal interests anytime and anywhere. Courses are either stand-alone or may belong to a certificate. Please see the certificate section for more information. Access time to the course is listed above. If you require longer, you can request an extension; however, please note that doing so will incur additional fees. To request an extension, please contact the Continuing Education department at ce@gprc.ab.ca, or 780-539-2975.
Refund Policy
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Timetable
| Dates | Times | Days | Cost | Instructor | Enrollment | Campus |
|---|---|---|---|---|---|---|
| Feb 1 | 8.00 Hours | Varies | $179.00 | Self Paced | Available | Online |
| Feb 15 | 8.00 Hours | Varies | $179.00 | Self Paced | Available | Online |
File Attachments
 |
Customer Service Excellence Course Outline (459K) Adobe Acrobat Document |
| Continuing Education | |
|---|---|
| Office: M105 Phone: 780-539-2975 Toll-free: 1-866-378-9675 Fax: 780-539-2791 Email: ce@gprc.ab.ca Web: Visit Homepage | GPRC Grande Prairie 10726 - 106 Ave Grande Prairie, Alberta Canada T8V 4C4 |