NOTICE: All in-person courses are currently unavailable, as a prevention measure in GPRC's COVID-19 response. Online courses will be available for registration and will run as scheduled.
You can start self-paced Online courses at any time. To start sooner than a listed course date, contact us here
OFFER: Get up to 2/3 of your employee training costs covered through the Canada Job Grant. Training can be done online, on-site, and in the classroom. Classes can be part-time or full-time. Apply now >>
Customer Service Excellence (CSE01)
Description
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. In this workshop you will look at all types of customers and how you can serve them better and improve yourself in the process. You will also learn six critical elements of customer service that will bring customers back to experience service that outdoes the competition!
Our online courses allow you to invest in your career and personal interests anytime and anywhere. Courses are either stand-alone or may belong to a certificate. Please see the certificate section for more information. Students have two months to complete each course.
This online course:
- Includes all learning materials and tutorial support
- Offers continuous intake
- Is based upon 12 hours of learning
Timetable
| Dates | Times | Days | Cost | Instructor | Enrollment | Campus |
|---|---|---|---|---|---|---|
| Aug 3 | 12 Hours | Varies | $165.00 | TBA | Available | Online |
| Aug 10 | 12 Hours | Varies | $165.00 | TBA | Available | Online |
| Aug 17 | 12 Hours | Varies | $165.00 | TBA | Available | Online |
| Aug 24 | 12 Hours | Varies | $165.00 | TBA | Available | Online |
| Aug 31 | 12 Hours | Varies | $165.00 | TBA | Available | Online |
File Attachments
 |
Customer Service Excellence Course Outline (459K) Adobe Acrobat Document |
| Continuing Education | |
|---|---|
| Office: M105 Phone: 780-539-2975 Toll-free: 1-866-378-9675 Fax: 780-539-2791 Email: ce@gprc.ab.ca Web: Visit Homepage | GPRC Grande Prairie 10726 - 106 Ave Grande Prairie, Alberta Canada T8V 4C4 |